Frequently Asked Questions

Are Payment Plans available?

Yes, you have the option to pay in full or in installments after the initial deposit.  All trips must be paid in full at least 30 days prior to your departure date.

What is the refund policy?

Due to tight deadlines and booking fees there is a 72 hour grace period for a full refund after the deposit. Requests for refunds after the 3 day grace period will not be honored. Funds may applied to a future trip.

Do I need travel insurance?

We always recommend  travel insurance due to last- minute emergencies; and uncertainty however, we will not require you to purchase it.

Why should I book with instead of an online site or directly with a resort?

When booking Serenity Escapades you'll have your own personal trip planner. You will get exceptional assistance before and during your trip. I research everything to meet you specific needs , while saving you the time and hassle. We will provide accommodations based on your goals, and budget.